Privacy Policy

Last updated: October 9, 2026

This Privacy Policy explains how Vatexs ("we", "us") collects, uses, and shares information when you use the Vatexs mobile app (the "App"). By using the App, you agree to the collection and use of information as described here.

1. Information we collect

Account information. When you sign up, we collect your name, email address, and password. You may optionally add a phone number, location, bio, and profile photo.

Listing content. When you list an item for sale, we store the photos, title, description, price, currency, condition, category, and location you provide.

Messages. We store the content of messages you send to other users through the App's chat feature so both parties can see the conversation.

Payment and payout information. If you buy or sell using in-app payments, we store transaction records (amount, currency, status, timestamps) and, for sellers, the bank name, account holder name, and last 4 digits of the receiving account number. Full card and bank account numbers are handled directly by our payment processor, Paystack — we never receive or store full card numbers, and we never store your full bank account number.

Country and referral information. We store the country you select at sign-up to show estimated prices in your local currency, and, if you use the referral program, your referral code, who referred you, and any wallet credit balance you've earned or redeemed.

Push notification token. If you allow notifications, we store a device push token (a unique identifier issued by Apple/Google's push services, not tied to your identity beyond your account) so we can deliver order and message alerts to your device. You can disable this at any time in your device settings.

AI assistant conversations. If you use the in-app virtual assistant, the messages you send it are processed by our AI provider, Anthropic, to generate a reply. We don't ask the assistant for account-specific information, and you shouldn't share sensitive personal or payment details in that chat.

Moderation and support translation. When our support and moderation team needs to review a support ticket, report or message written in another language, the specific text being reviewed may be sent to our AI provider, Anthropic, to be translated into English. This only happens when a team member requests a translation, and it is used solely to help us respond and keep Vatexs safe.

Usage information. We collect standard technical information needed to operate the App, such as authentication session data. If you opt in to analytics in Settings, we may also collect anonymous usage data to help us understand how the App is used and improve it; you can opt out at any time.

2. How we use your information

• To create and manage your account
• To let you list items, browse listings, and message other users
• To process in-app payments and payouts
• To send you account-related emails, such as password resets
• To maintain the security and integrity of the App

3. How we share your information

We do not sell your personal information. We share information only as follows:

• With other users. Your name, profile photo, and listing details are visible to other users of the App. If you message a seller or buyer, they can see the content of that conversation.
• Service providers. We use Supabase for database hosting, authentication, and file storage; Paystack for payment processing and seller payouts; Resend for sending transactional emails; and Anthropic to power the in-app virtual assistant and to translate content for our support and moderation team. These providers process data on our behalf and are contractually restricted from using it for other purposes.
• Legal reasons. We may disclose information if required by law or to protect the rights, property, or safety of Vatexs, our users, or others.

4. Data retention

We retain your information for as long as your account is active. If you delete your account, we delete or anonymize your personal information within a reasonable period, except where we're required to retain transaction records for legal, accounting, or fraud-prevention purposes.

5. Your rights and choices

You can review and update your profile information at any time from within the App. To request deletion of your account and associated data, contact us at the email below. Depending on your location, you may have additional rights under applicable data protection law, including the right to access, correct, or object to our processing of your information.

6. Data security

We use industry-standard measures to protect your information, including encrypted connections and access controls on our database. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children's privacy

The App is not intended for children under 13 (or the minimum age required in your country). We do not knowingly collect information from children.

8. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we'll update the "Last updated" date above.

9. Contact us

If you have questions about this Privacy Policy or want to request deletion of your data, contact us at support@vatexs.store.